FAQ
PACKAGING
SHIPPING INFORMATION

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FAQ

WHAT TYPE OF ITEMS DO WE SELL?
We only sell photographic prints. Each image featured in our gallery was captured Norberto Tongoy. Each printed product on our store is reproduced from the original film negative or digital file using state-of-the-art printing technology. Following the selection of an image our team oversees the creation of your piece of fine art through reproduction, assembly and shipping.

WHAT CURRENCY ARE ALL THE ITEMS IN?
All items are in Australian Dollars.

HOW DO I PAY FOR THE ORDERS?
All orders are to be made through Credit Card or Paypal via our website.

WHAT ARE THE FINAL DIMENSIONS OF THE FRAMED PRINTS?
Below is an sizing chart including the estimated final dimensions of our framed prints. All sizes are measured in centimeters and inches and are approximate. The overall dimension can be less or more than the provided estimate.

Print Size Frame Single Mat Overall Dimension
12 x 8 in (30 x 20 cm) Standard brown (wood) 2.4 in (6 cm) 16 x 12 in (40 x 30 cm)
17 x 12 in (42 x 28 cm) Standard brown (wood) 2.8 in (7 cm) 21 x 16 in (53 x 40 cm)
24 x 16 in (60 x 40 cm) Standard brown (wood) 3.2 in (8 cm) 29 x 21 in (73 x 53 cm)

WHAT IS A HAHNEMUHLE PHOTO RAG PEARL PAPER?
A 100% cotton, fibre based, semi-gloss inkjet paper that offers amazing deep blacks and a wide colour gamut. Photo Rag Pearl is a warm toned fibre based darkroom alternative paper. 

It is the most popular paper chosen by photographers to create high quality fine art prints. The fine, smooth surface and feel make this paper very versatile and it is ideal for printing both black and white and colour photographs and art reproductions with impressive pictorial depth.   

This paper has a more robust surface that does not scratch as easily as many of the options that were developed after this paper.

WHAT IS A ILFORD GALERIE GOLD FIBRE SILK PAPER?
A fibre based baryta paper with a beautiful silk (satin) finish.

Ilford Galerie Gold Fibre Silk features an inkjet layer coated directly onto a true baryta (barium sulphate) layer and fibre base to produce images with exceptional gamut for vivid colour reproduction as well as creamy whites and velvety blacks for the unique look of traditional silver halide photo paper.

The media creates high definition images with an extended tonal range and excellent archival properties making it a must for exhibition quality prints. This versatile media is perfect for colour images with vibrancy and depth or for producing a sympathetic re-creation of a traditional black and white image. As with true black and white images, the photographer can create the look of chemically toned sepia, gold, selenium and blue images but unlike chemical toning, the number of variations are only limited by the photographer’s imagination.

WHAT IS A LIMITED EDITION?
A Limited Edition means that there will be only ever be a certain number of prints produced and once they are sold out, there won't be any more available.

Although they are not printed at the same time, each print in an edition is printed on the same paper, with the same inks, by the same printer, and is mounted using the same mounts (when ordered by frame).

It will be signed and numbered on the back of the print and on the front of the mount. For example, the first print in a Limited Edition of 30 would be marked as 1/30 and the last work in this edition would be marked 30/30.

Each image is available as either a Limited Edition or an Open Edition print, but not both.

Print Size Editions
12 x 8 in (30 x 20 cm) Edition of 30
17 x 12 in (42 x 28 cm) Edition of 20
24 x 16 in (60 x 40 cm) Edition of 12

WHAT IS AN OPEN EDITION?
An Open Edition is printed to the same high standards and mounted the same as the Limited Edition. 

This edition has no limit to the number of prints available. It is also available in sizes similar to the Limited Edition.

It will be signed and numbered on the back of the print and on the front of the mount. For example, the first print in an Open Edition would be marked as #1.

Each image is available as either a Limited Edition or an Open Edition print, but not both.

PACKAGING

PRINT ONLY ORDERS
Small photo size (12" x 8") are flat packed. The photos are sent out in acid free crystal clear sleeves and packed using corrugated envelope stiffeners within board backed envelopes for maximum protection. All larger photos sizes are rolled and sent in tubes to ensure safe delivery.

FRAMED ORDERS
Framed Orders are sent in cardboard boxes with layers of foam for the best protection. All frames are finished with corner pieces and bubbled wrapped prior to sending to ensure the highest presentation quality and safe delivery.

SHIPPING INFORMATION

PRINT ONLY ORDERS - WITHIN AUSTRALIA
Print only orders to addresses within Australian Capital Cities and Regions are sent using our selected delivery platform, Temando, with tracking number. All recorded delivery items have a unique delivery reference to allow us to track packages. As we process the prints in house we are able to offer extremely quick turnaround times for photo only orders. Please allow 7 business days from date of order for delivery for print only orders.

FRAMED ORDERS - WITHIN AUSTRALIA
Framed orders to addresses within Australian Capital Cities and Regions are sent using our selected delivery platform, Temando, with tracking number. Please allow 14 – 21 business days for delivery. We would expect to deliver orders quicker than 21 days throughout the year with 21 days normally only needed at the busier times in the lead up to Christmas.

URGENT ORDERS
If your order is urgent please contact us and add a comment in the 'Special Delivery Note' upon checkout and we will make every effort to deliver your order by the required deadline. We will confirm with you that the required delivery deadline can be met before processing the order.

ORDERS - INTERNATIONAL
We regret we are not able to handle orders outside Australia. We are currently looking at the best possible delivery solution for international orders. If you have placed an order we will contact you to arrange the refund of the balance.

POSTAGE COSTS
PRINT ONLY
Free shipping within Australia
 
FRAMED
Free shipping within Australia
 
COMBINATION (FRAMED & PRINT ONLY)
Free shipping within Australia

ORDER TRACKING
You can check the status of your order through our selected delivery platform, Temando, please click here (link url: http://temando.com.au/en/track). Please make sure you have your consignment number ready – this can be found in your order confirmation email.



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